Bureaucracy, Max Weber observed, represents the organizing of society into a rule-based order of public administration. This tool has allowed the modern nation state to provide public goods at scales previously unseen in history, ushering in the age of modern prosperity that has raised human welfare to unprecedented average highs.

At the same time of course, the modern bureaucratic state has been the source of unimaginable horror, its impersonal efficiency enabling evil that would have been, Hannah Arendt argued, impossible in a more individualist society.

Being a governance-y type, I'm usually more on the Weber side than the Arendt side. But maybe that's because I don't usually go through trials like poor Josef K.
Today however, the UK Consulate in New York--and worse, the private contractor is outsources most of its work to--allowed me the opportunity to pay to find out that my visa has again been denied. Why? The reasons are, to quote Kafka's literary executor, "marked by a senseless, disorienting, often menacing complexity."

I was lucky to receive my passport back at all. They claimed that they had sent it back to me already, and so were no longer responsible for it. Had I not had the good fortune to find a sympathetic mail room employee who allowed me to physically appear at the consulate (usually against the rules), I might never have seen it again.
Appeals will be made. The good London School of Economics and Political Science will intervene. It will, I am confident, be resolved in the end.
I realize also that I have it pretty good, in general. While this bureaucracy is costing me time, money, and hassle, it is not sapping my will to live or actively trying to kill me. And I am well aware that my own country is one of the worst in this regard.
But I have been struck throughout at how impersonality--the very quality Weber extols and Arendt condemns--truly prevades the entire process. I have not once interacted with an actual human being at the UK consulate. Applications are filled out online. Biometric data is taken by the US government, again working through a contractor, and then shared in a global database (I'm sure that will work out well). Responses are (supposed to be) sent back in the mail. Indeed, the only time a small glimmer of hope appeared in the entire process was when I fortuitously evoked the sympathies of Andre, the large African American guy in the mail room. As Arendt said: "the rule of no-body is the form of government in which everybody is deprived of political freedom, of the power to act."
